Shipping policy

At iKnowThat, we strive to provide a seamless and efficient shipping experience for our valued customers. To ensure timely delivery of your orders, we have implemented the following shipping policy:

1. Processing Time:

   • Once your order is confirmed and payed, our dedicated team will begin processing it promptly.
   • Please allow 1-2 business days for order processing.
     
     

2. Shipment Method:

   • We utilize trusted shipping partners to deliver your orders safely and securely.
   • All shipments will be dispatched via our standard shipping method.
     
     

3. Estimated Delivery Time:

   • Our estimated delivery time frame is 7-10 business days from the date of payment received.
   • Please note that delivery times may vary depending on your location and any unforeseen circumstances beyond our control, such as weather conditions or logistical delays.
     
     

4. Tracking Information:

   • As soon as your order is shipped, we will provide you with a tracking number via WhatsApp.
   • You can use this tracking number to monitor the progress of your shipment and stay updated on its estimated delivery date.
     
     

5. Delivery Confirmation:

   • Once your order is successfully delivered to the provided shipping address, we consider it as completed.
   • If you have any concerns regarding the delivery status or face any issues with the delivery, please contact our customer support team for assistance within 7 days of receiving your order via support@iknowthat.co.za
     

Please note that the above shipping policy is subject to change at our discretion. Any modifications will be communicated through our website or via email to ensure transparency.

We appreciate your understanding and cooperation. If you have any further questions or require assistance, please don't hesitate to contact our dedicated customer support team.

Thank you for choosing iKnowThat